Conflict can arise when individuals or groups pursue positions, interests, needs, or values that cause them to behave in a way that is contrary to the positions, interests, needs, or values of others.
Conflict resolution is a set of techniques for resolving conflicts with the assistance of a third party. Mediation is simply one of the techniques used to assist the disputants to resolve their own conflict. The process is voluntary and the disputing parties have control over the final agreement(s).
It is the role of the mediator to engage the parties in this process in a way that is fair, reasoned and restorative.
Individuals and organizations need the right skills and tools to work effectively together. Increasing morale, productivity and promoting a positive work culture requires ongoing efforts to learn and practice resolution strategies.
Training in resolution strategies offers an opportunity to build skill sets and increase capacity to utilize prevention techniques and resolve conflict in a professional manner.
Facilitation strategies can be used to help individuals or groups articulate their needs, problem solve and plan for future outcomes.
Organizational Development (OD) is the practice of helping organizations to develop business and people processes to improve their capacity for problem solving and managing future changes or potential conflicts. It ensures the systems in place promote an environment of cooperation and efficiency with shared norms, values and behaviors.
OD practitioners know how a system operates and understands the interrelationship between the elements of the system. In today's world of rapidly changing and complex environments, OD is used to help plan, implement, evaluate and improve processes in order to achieve outcomes that are positive and sustainable.
Integrating conflict management and system strategies to optimize individual and organizational performance.
"This is my strategic approach toward resolution. I believe that addressing any conflict situation as an isolated event does not achieve enduring solutions. Employing systems strategies, transformative mediation, coaching, relationship dynamic techniques and skill building processes is how to best achieve actual resolution, not just a situation specific solution."